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  世界如此多姿,发展如此迅速,窥一斑未必还能知全豹。但正如万花筒一样,每一个管窥都色彩斑斓。  
 
 
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英语导游考试:08年英语导游考试现场指导
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2010年08月11日 共有 469 次访问 【添加到收藏夹】 【我要附加题目
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    1、Becauseoftheobjectivereason,thetourgroupwanttoleaveinadvance,asalocalguide,howtodealwithit?
    1,thelocalguideshouldasfaraspossibletosavetime,arrangethetourintheplan;2,reporttothetravelagency,contactwiththehotel,returntheroom,dinner,busandsoon.3,asfaraspossibletoinformthenextstationtochangethereceiptplan.2、Accordingtothereceiptplanandreservationtime,localguidecan’treceivethegroup,howtodealwithit?
    1,immediatelycontactwithtravelagency,andfindoutthereason;2,contactwithairportandaskifthegroupboard;3,ifdon’t’needmuchtime,localguidecanstyattheairport;4,ifpostponeistoolong,thelocalguideshouldrearrangereceiptaffairsaccordingtothetravelagency. 3、Howtoavoidleavingoutthereceipt?
    1,readthereceiptplan,knowthegroup’sarrivaldate,time,receiptplace,numberoftrainandsoon;2,checkthecorrectarrivaltime;3,arrivethestationhalfanhourinadvanceandwaitforthecomingofthegroup.4、Howtodealwiththemistakeinreceipt?
    1,ifthemistakeishappenedbetweentwogroupsinthesameagency,nolongerexchangethegroupsunlessthetravelagencydon’tagreewithit;2,ifmistakehappensinanothertravelagency,theguideshouldimmediatelyreporttotheravelagencyandtrytoassoonaspossibleexchangethegroupsandmakeapologytothetourist. 5、Howtoavoiddelayingtheairplane?
    1,thelocalguidewiththenationalguideshouldfixtheticketsinadvance,checkandconfirmthedate,time,number,destinationandsoon.;
    2,beforeleaving,don’tletthetouristgotothecomplexplaceandsoon;
    3,arrangeabundanttimegtotheairport(station,harbor)andmakesurethatthegroupleavinglocation,helptocarryoutthecheck-in(train,ship)procedure,andleaveontime. 6、Howtodealwithdelayingtheairplane(train,ship)?
    1,immediatelyreporttothetravelagency,askforhel2,assoonaspossiblecontactwithairport,andtrytoletthetouristleavewiththerecentairplane;3,stabilizethetourist’smotion,andarrangedinner,dormitory,trafficandsight-seeing,makeapologytothetourist;4,assoonaspossibleinformtheneststationinordertoadjusttheplan;5,writeanaccidentreportandmakeclearthereason.7、Ifthetouristlosethepassport,howtodealwithit?
    1,basedonthetouristapplication,thetravelagencysignaprooftocarryoutatemporarypassport;2,touristcantaketheproof,oneselfphotograph,arrivetothelocalpublicsecurityofficialorganizationforeignerimmigrationadministrativeoffice,andtakeanotherproof.;3,takethepubicsecurityofficialorganization’sproofandgotthecountryinchina’sembassytocarryoutthenewpassport;4,getthenewpassportagaintothepublicsecurityofficialorganizationtocarryoutthevisaprocedure. 8、Ifthetouristlosesomethingimportant,howtodealwithit?
    1,confirmifitisreallystolenandreporttothetravelagency,localpublicsecurityofficialorganization,thetravelagencyinsurancecompanythatinsure,helptoseekandtrytoclearacriminalcase;2,ifitcan’tbefoundout,letthepublicsecurityofficialorganizationgiveaproofinordertoreturntocountrytocheckandasktheinsurancetopay;3,thelocalguideshouldcomforttheownerandalleviatehisdispleasuremotion.9、Howtoavoidthetouristmislead?
    1,remindthetourist,forexample,thenameoftheagency,numberofbus,nameofhotel,telephonenumberandsoon;2,reportthearrangement,letthetouristknowtheitinerary,time,parkinglotandassemblytime;3,theguidecan’tleavethegroupandoftencheckthenumberofthetourist,don’tletthemleavefarinfreetime;4,thelocalguide,thenationalguideandtheleadershouldoftencontactwitheachotherandtakecareofthegroup. 10、Howtodealwiththetouristwalktolose?
    1,generally,thenationalguideandtheleaderorganizethemembertolookfor,andthelocalguideleadtheothermembertocontinuethesight-seeing;2,informthelocalpubicsecurityofficialorganizationtolookfor;3,reporttotheravelagency;4,contactwiththehotel,inquireiftheyhaveretunedtothehotel;5,ifdon’tfindout,theteamcanreturntothehotel,thelocalguide,thenationalguideandtheleaderleavetwopeopletocontinuelookfor,afterfindingoutcantaketheotherbustoreturntothehotel;6,ifthelocalguide’smistake,makeapologytotheloser,ifthetourist’smistake,warnthemtonotice
    

 

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