Regulation
一Missthegroup
1.Reporttothetravelagencyimmediately,reconfirmwhenandwherethegroupwillarrive
2.Contactthegroupleaderormypartnerdirectly,sothatIcanfindthegroupassoonaspossible
3.MakeapologytotheguestsandexplainthereasonwhyImissedthegroup
4.Providesomeextraservicetomakeupfortheinconvenienceoccuredtotheguests
5.Trytoimprovemyworksoastogettheunderstandingfromtheguests
二theguestsrequireforshoppingbeforedeparture
1.Iwillexplaintothegueststhereisnoenoughtimeforyoutodoso,oryouwillnotcatchtheplane.
2.Distributetheplaneticketstotheguestsrespectivelytellthemwhenandwheretheplanewilltakeoff
3.Tellthemwhentheyarriveatthedestinationwhatkindoftransportationtooltheywillget
4.Iftheguestsdoeswanttodoso,Iwillasktheguesttosigntheapplicationofleavinggroup,andtelltheguestyouwillberesponsibleforconsequenceoccured.